Riomore Privacy
Policy :
Riomore Private
Limited, a private limited company with its registered office at 'H.No. - A/1,
Durganagar, Chhota Govindpur, Jamshedpur- 831015, East Singhbhum, Jharkhand,
India (“Company”, "We", "Us",
"Our" and terms of similar meaning) is committed to protecting your
privacy. This Privacy Policy shall apply to the Users, Delivery Partners,
Merchants (as defined in the Terms of Use). For the purposes of this Privacy
Policy, the Users, Delivery Partners, Merchants (as defined in the Terms of
Use) shall together hereinafter be referred to as “You”, “Your” or “Yourself”.
“Riomore” android application provides a platform where users can
buy any daily needed products. “Riomore” android application is present in Google Play Store and web site
is only create for connect to Riomore application & given information about
our application (User cannot buy any products from our web site). Web Site link is https://www.riomore.in
We provide
easy to choose any option for buying any products from our android application.
So, we are providing COD (Cash On Delivery) option, Different bank’s Debit Card
/ Credit Card/ UPI / Paytm Payments Bank/ Paytm Wallet/ Net Banking Corporate
Debit Card/ Prepaid Card (As per Payment Gateway) and Riomore wallet (Automatic
add money when Cancel the order after payment within a time
duration and use it
when next time user purchase any products) option.
The Company has adopted this Privacy Policy to
set out the manner in which personal data and other information is collected,
received, stored, processed, disclosed, transferred, dealt with and handled by
the Company in relation to Your use of our Services (defined below) through the
webpage www.riomore.in (Only give information & support to connect with the
Riomore android application) or the mobile application Riomore (“App”),
(collectively referred to as the “Platform”) or initiating or undertaking any
transaction on the Platform. The Platform may contain links to other websites.
This Privacy Policy does not apply to information that You provide to, or that
is collected by, any third-party through the Platform, and any third-party
websites that You access or use in connection with the Services offered on the
Platform. Company shall not be liable for and has no control over the practices
and content of any such third-party website.
Please read the Privacy Policy carefully before
using or registering on the Platform or accessing any material, information or
availing any services (“Services”) through the Platform. By clicking on the “I
accept” button on the landing page, You accept this Privacy Policy and agree to
be legally bound by the same. If You do not agree to the Privacy Policy, please
do not use or access the Platform.
This Privacy Policy is incorporated into and
subject to Our Terms of Use (“Terms”) and shall be read harmoniously and in
conjunction with the Terms. In the event of any conflict between the Terms and
this Privacy Policy, the provisions of the Terms shall supersede the Privacy
Policy. All capitalized terms not defined under this Privacy Policy shall have
the meaning ascribed to it under the applicable Terms.
Please feel free to direct any questions or
concerns regarding this Privacy Policy by contacting Us through this Platform.
1. Our Statement of Privacy Practice
Your information is collected and processed in
accordance with the terms and conditions of this Privacy Policy.
2. Collection of Information
2.1.1 In order to enhance the user experience
and provide Our Services, Company collects information about You from two
sources: (i) information You affirmatively and voluntarily give to us; and (ii)
information automatically collected when You visit Our Platform or use any of
Our Services.
2.1.2 Information You give Us: In order to
provide Our full range of Services, We may collect the following types of
information from You (as applicable) including but not limited to: Your name,
gender, email address, mobile and/or telephone numbers, service address, date
of birth, picture(s), contact details of people You refer to Us and other
information about the service address that You give us, information provided by
You while initiating and running a task, including, without limitation: search
words, location, products or services being sought, reviews, rating, order
details and history, pictures of items ordered or for which a task is run and
all chat history, etc. We may further collect medical information in the form
of medical prescriptions or other similar such documents from You, depending on
the nature of product or service sought through the Platform, to initiate a
transaction on the Platform, and share such information on a need-to-know basis
and upon request with the Merchants selling/providing such product or services
to You. We may ask You to provide additional information about Yourself on an
optional basis. We may ask You for certain financial information, including
credit card account data or other payment method data, to process payments for
some of Our Services. We currently do not store any financial information
provided to Us. We may also enable features which require Our access to Your
address book, calendar, photo gallery etc. If you sign up as a Merchant or
Delivery Partner, We may also collect location details, copies of government
issued identification documents, statutory registrations, other KYC details,
call and SMS details. Additionally, if You are a Delivery Partner, We may also
collect certain health related declarations (including body temperature,
symptoms such as fever, cough, cold, vaccination status information and other
health conditions). We may also collect the information for a third party as
provided by You pursuant to a referral program on the Platform (such as name,
contact details, etc). We may also ask You to provide any other personal
information which You give us in connection while booking a service or is
relevant to customer surveys and/or offers available on the Platform. All such
information shall be collectively referred to as “Personal Information”.
2.1.3 Non-Personal Information: When You visit
the Platform, We may collect certain non-personal information such as Your
internet protocol address, operating system, browser type, internet service
provider, aggregate user data, browser type, software and hardware attributes,
pages You request, number of click, search history and result selected, active
seconds or minutes on the Platform, frequency of Your visit to the Platform,
the date and time of Your visit to Platform or use of the Services and cookie
information, etc. This type of information does not identify You personally.
2.1.4 Automatic Information: We receive and
store certain types of information whenever You access Our Platform. We use
"cookies" (a small file containing a string of characters that
uniquely identifies Your browser) and We obtain certain types of information
when Your web browser accesses the Platform. These server logs may include
information such as Your web request, Internet Protocol address, browser type,
browser language, the date and time of Your request, information about Your
internet connection and web beacon information. We use cookies primarily for
user authentication but may also use them to improve the quality of Our
Services by storing user preferences and tracking user trends. Further, the
Company may also collect information about Your preference and settings such as
time zone and language, Your searches and the results You selected from the
searches.
2.1.5 Device: When and if You download and/or
use Our Platform through Your device, We may receive information about Your
location and Your device, including a unique identifier number for Your device,
device model, operating systems, versions, software, file names, advertisement
identifiers and mobile network information. We may use this information to
provide You with location-based Services including but not limited to search
results and other personalized content. When You use the Platform through the
telecommunication device, we collect Your location data. If You permit the
Platform to access Your location through the permission system used by Your
mobile operating system, We may also collect the precise location of Your
device when the App is running in the foreground or background. We may also
derive Your approximate location from Your IP address.
2.1.6 User communications: When You send
message through our platform or other communications to Us, We may retain those
communications in order to process Your inquiries, respond to Your requests and
improve Our Services.
2.1.7 Other Parties: We may receive
information about You from third parties, such as other users, partners or our
affiliated companies or if You use any of the other websites/apps We operate or
the other services we provide. If You are a Merchant, Delivery Partner, We may,
additionally record your calls with Us for the Services provided using the
Platform, SMS details, receive feedback and rating from other users.
2.2 On receiving personal information about
our Users, You no longer remain anonymous to Us. We may use this information to
do internal research on our demographics, interests, and behavior to better
understand, protect and serve You better. This information is compiled and
analyzed on an aggregated basis and in a manner that does not personally
identify You. We indicate fields that are mandatorily required to be filled and
fields that are optional. You may decide whether or not to provide such
information to Us.
2.3 You may choose not to provide us with any
Personal Information or information as required to complete your
tasks/transactions initiated on Your Platform. If We do not receive information
required for Your tasks, a Delivery Partner or Merchant may choose not to
complete Your task/transaction initiated on the Platform.
3. Additional Information
When You use Our services, We may collect
information about You, with Your permission, in the following general
categories:
3.1 Address Book: For certain features, We
will need access to Your address book on Your device. If You permit Us to
access Your address book, We may access and store names and contact information
from Your address book to facilitate certain service features on the App.
3.2 Transaction Information: We collect
transaction details related to Your use of Our Platform, including the type of
service requested, date and time the service was provided, amount charged, and
other related transaction details. Further, We may also collect personal
information of third parties who are not registered on the Platform, including
names, telephone numbers and addresses, for the limited purpose of completing
the transaction initiated by You on the Platform.
4. Use of Personal Information
4.1 The information collected by Us through
our Platform maybe used inter alia for the following purposes:
(a) To allow You to use Services on the
Platform and to carry out Our obligations arising from any contracts between
You and Us.
(b) To allow You to undertake or initiate any
transactions on the Platform
(c) For internal record keeping of the
Company;
(d) To improve our Services;
(e) To improve Your usage of the Platform, to
manage Your Account, etc.
(f) To process payments with respect to
transactions initiated on the Platform, along with ancillary services,
including but not limited to card tokenization services to be provided to You;
(g) To respond to Your comments, reviews and
questions, provide customer support and better Service;
(h) To communicate important notices or
changes to the Services provided by Company on the Platform, use of the
Platform and the terms/policies which govern the relationship between You and
the Company;
(i) For internal purposes of the Company such
as enhancing security of the Platform, auditing, testing, troubleshooting, data
analysis and research conducted either indirectly/directly by Company;
(j) For promotion and marketing purposes by
Company;
(k) To track the order status, processing and
delivery as applicable to You;
(l) For collating Your feedback, providing
offers, doing surveys and conducting research on Our user base for usage and
improvement of Services;
(m) For any other purposes with Your consent.
4.2 From time to time, we may use Your
information to customize, develop, improve the Platform according to your
interests
4.3 We may use personal information to resolve
disputes that may arise with the use of Our services on the Platform, help
promote a safe service to You on the Platform, measure consumer interest in Our
services, customize Your experience, detect and protect Us against error, fraud
and other illegal activity, enforce Our terms and conditions.
4.4 We identify and use your IP address to
help diagnose problems with our server, and to administer our Platform. Your IP
address is also used to help identify You and to gather broad demographic
information
4.5 We shall be entitled to retain Your
Personal Information for such duration as may be required for the purposes
specified hereunder and shall be used Us only in consonance with this Privacy
Policy
4.6. Processing of information for card
tokenization: In respect of the card tokenization services provided to You,
card networks and financial service providers have the right to use, transfer
and otherwise process Your personal information/data collected and provided to
Us, including on a global basis as necessary to provide the tokenization
services. Further, card networks may process the data or information shared
with them for the various purposes including for internal research, fraud,
security, and risk management and such data shall be treated and processed in
accordance with card network's rules.
5. Sharing of Personal Information
5.1 We share Your information with third
parties and third-party service providers, promotion and marketing partners,
consultants, research firms, business partners including merchants, vendors or
insurance service providers, for supporting Our business, to carry out Your
service requests and fulfil such service requests.
5.2 We may also share your information with
third party payment service providers like payment gateways, payment aggregator
and other payment service providers for the purpose of fulfilling Services to
you.
5.3 We may disclose Your personal information
if required to do so by law or when We believe that such disclosure is
appropriate to comply with law or in the good faith belief that such disclosure
is reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal information to law enforcement offices, third
party rights owners, or others in the good faith belief that such disclosure is
reasonably necessary to enforce our Terms or Privacy Policy; respond to claims
that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our Users or the
general public.
5.4 Company may need to disclose Your
information, to (i) protect and defend the rights or property of the Company,
including to enforce Our agreements, policies, and Terms and; (ii) protect the
personal safety of You, the Company, its members and employees, or any person,
in an emergency; and (iv) protect Company from incurring any legal liability.
In such an event Company shall be under no obligation to specifically inform
You or seek Your approval or consent.
5.5 Any content or personal information that
You share or upload on any current or future publicly viewable portion of the
Platform (on discussion boards, in messages and chat areas, etc.) will be
publicly available, and can be viewed by others.
5.6 If You provide a mobile phone number
and/or e-mail address, the Company, or other parties registered on the Platform
may call You or send You communications in relation to Your use of the Platform
or Your any transaction initiated by You on the Platform. We and our affiliates
will share/transfer some or all of the collected information (personal or
otherwise) with another business entity should We (or our assets) plan to merge
with, or be acquired by that business entity, or reorganization, amalgamation,
restructuring of business, in connection with or during negotiation of any
merger, financing, acquisition, bankruptcy, dissolution, transaction or
proceeding. Should such a transaction occur, that other business entity (or the
new combined entity) will be contractually bound to comply with the terms of
this Privacy Policy.
5.7 We do not disclose personal information
about identifiable individuals to advertisers, but We may provide them with
aggregate and/or anonymized information about You and other registered Users,
Delivery Partner, Merchants to help advertisers reach the kind of audience they
want to target. We may make use of the information We have collected from You
to enable Us to comply with our advertisers' wishes by displaying their
advertisement to that target audience.
6. Transparency and Choice
6.1 Your acknowledgement. All information
disclosed by You shall be deemed to be disclosed willingly and without any
coercion. No liability pertaining to the authenticity/genuineness/
misrepresentation/ fraud/negligence, etc. of the information disclosed shall
lie on the Company nor will the Company in any way be responsible to verify any
information obtained from You.
6.2 Withdraw consent. You may choose to
withdraw Your consent provided hereunder at any point in time. You may exercise
your right to withdraw Your consent.
6.2.1 If You exercise Your right to withdraw
Your consent, You accept and agree that
(a) You will lose access to Your account
information, saved addresses, transaction and search history; and
(b) You will no longer be able to undertake
any transaction on the Platform or access the Service available on the Platform
for which the said information was sought on the Platform.
6.2.2 Please note that You may not withdraw
Your consent, until
(a) You are a part of any on-going transaction
on the Platform; and/or
(b) have a pending payment for a completed
transaction on the Platform; and/or
(c) have an open support channel for any
transaction (whether ongoing or completed).
6.2.3 Further, You acknowledge and agree that
in case of such withdrawal of Your consent, the Company reserves the right to
store Your information in an anonymized form such that the information stored
will not be attributable to you or identify You in any manner whatsoever. The
Company shall complete the anonymizing the data within 30 days from the date of
withdrawal of consent. Further, the Company may also store certain information
provided by You, or collected in process of Your use of the Platform, as may be
required under applicable laws.
6.3 Rectification: You represent and warrant
that any and all information, including but not limited to Your Personal
Information is absolutely correct and complete in all aspects. You further
undertake to immediately update any change or variation of Your Personal
Information on the Platform by sending Us a request in writing to the message
to rectify or update Your Account. Once You send us a message to Us, You agree
to comply with the instructions as may be provided/communicated by Us.
7. Information Safety
All information is saved and stored on
servers, which are secured with passwords and pins to ensure no unauthorized
person has access to it. Once your information is in Our possession We adhere
to strict security guidelines, protecting it against unauthorized access.
Company shall take reasonable steps to help protect Your rights of privacy and
Your information (personal or otherwise) in an effort to prevent loss, misuse,
unauthorized access, disclosure, alteration, or destruction of such
information, in compliance with the applicable laws. You expressly consent to
the sharing of Your information with third party service providers, including
vendors, Merchants, insurance agents and insurers, promotion and marketing
partners, consultants, research firms, business partners, financial service
providers, payment gateways, to process payments and manage payment card
information. Company does not itself store Your payment card account
information, and does not have direct control over or responsibility for Your
payment card account information. Hence, Company cannot guarantee that
transmissions of Your payment card account information or personal information
will always be secure or that unauthorized third parties will never be able to
defeat the security measures taken by Company or Company’s third-party service
providers. Company assumes no liability or responsibility for disclosure of
Your information due to any reason, including but not limited to errors in
transmission, unauthorized third-party access, or other causes beyond its
control. Although we shall try our best to protect Your data, we cannot take
any guarantee for the security of Your data transmitted through the Platform.
You play an important role in keeping Your personal information secure. You
shall not share Your user’s name, password, or other security information for
Your account with anyone.
8. Public Posts
If the Platform permits You, You may provide
Your feedback, reviews, comments, etc. on the Platform on Your use of the
Platform and/or in relation to any transactions on the Platform on any portion
of the Platform that is publicly viewable (“Posts”). In such an event, (i) Your
Posts shall have to comply with the conditions relating to Posts as mentioned
in the applicable Terms of Use and applicable law; and (ii) the Company shall
have an unconditional right to remove and delete any Post or such part of the
Post that, in the sole opinion of the Company, does not comply with the
conditions in the applicable Terms of Use or applicable law. All Posts shall be
publicly accessible and visible to all Users of the Platform. Company reserves
the right to use, reproduce and share such Posts for any purpose at its discretion.
If You delete Your Posts from the Platform, copies of such Posts may remain
viewable in archived pages, or such Posts may have been copied or stored by
other Users.
9. Choice/Opt-Out
We provide all Users with the opportunity to
opt-out of receiving non-essential (promotional, marketing-related)
communications from Us on behalf of our partners, and from Us in general, after
providing Us with personal information. If You want to remove your contact
information from all lists, please contact through our app. If You opt out, the
Company may still send You non-promotional communications, such as
communications with respect to the Platform and Your account and related
transactions.
10. Third Party Link
10.1 You hereby acknowledge and agree that
when You use the Platform, there may be certain links which may direct You to
other websites or applications not operated/maintained by the Company or
third-party advertising companies to serve advertisements when You visit our
Platform (“Other Sites”). These companies or third-party platforms may use Your
information (not including Your name, address, email address, or telephone
number) about Your visits to this and other Platform in order to provide
advertisements about services of interest to You. This Privacy Policy does not
apply to information that You provide to, or that is collected by, any Other
Site through the Platform, and any Other Site that You access or use in
connection with the use of the Platform. The manner in which Your information
is collected, received, stored, processed, disclosed, transferred, dealt with
and handled by such Other Site(s) is governed by the terms and conditions and
privacy policy of the respective Other Site(s). The Company urges You to
acquaint yourself with the terms and conditions and privacy policy of every
such Other Site(s)
10.2 The Company hereby expressly disclaims
all liabilities with respect to the manner in which the Other Site(s) collects
and/or uses Your information. On the Platform, there may be third parties who
advertise their products and/or services. Such third parties may place or
recognize a unique "cookie" on Your browser and may use information
about Your visits to Our Platform and other websites in order to provide
advertisements about goods and services of interest to You. We shall, in no
event, be liable for any unauthorized or unlawful disclosures of Your personal
information or any other information made by advertisers, who are not subject
to Our control
11. Complaints
In case of any dissatisfaction in relation to
the Platform, You shall first file a formal complaint with the customer service
of the Company, prior to pursuing any other recourse. The complaints can be
lodged at message through app, and upon lodging a complaint You agree to
provide complete support to the customer service team with such reasonable
information as may be sought by them from You. The decision of the Company on
the complaints shall be final and You agree to be bound by the same.
12. Changes to our Privacy Policy
We reserve the unconditional right to change,
modify, add, or remove portions of this Privacy Policy at any time, without
specifically notifying You of such changes. Any changes or updates will be
effective immediately. You should review this Privacy Policy regularly for
changes. You can determine if changes have been made by checking the “Last
Updated” legend above. If we make any significant changes, we will endeavor to
provide you with reasonable notice of such changes, such as via prominent
notice on the Platform or to your email address on record and where required by
applicable law, We will obtain your consent. Your acceptance of the amended
Privacy Policy / Your continued use of our services after we publish or send a
notice about our changes to this Policy shall signify Your consent to such
changes and agreement to be legally bound by the same